Frequently asked questions
1) Do you post to me?
Delivery info, FAQ's and prices can be found HERE
2) How is my piece shipped?
Posters are wrapped in acid free tissue paper and shipped in heavy duty tubes.
3) How are gICLEE posters printed?
Posters are printed on thick 310gsm archival, textured, museum quality papers and printed with archival inks. All Limited edition pieces are hand signed by Emily and numbered in pencil. Each piece also comes with a certificate of authenticity. All posters are matte and on textured papers to closer resemble originals.
3) WHAT SIZE T-SHIRT SHOULD I GET?
All of us are shaped differently and have different tastes in fit. You can refer to the size guide - here- where you can find the sizing, all shirts are a classic unisex fit- so no matter your gender or preference of fit- there should be a size and fit for you. Sold out of your size? Contact us! The idea of ESAA is to be a fit for everyone; if you can't find your size let us know so for the next run we can be sure more are ordered in your sizing.
3) what are the washing/ care instructions for t-shirts?
Wash inside out, on a low heat at 30-40. Please do not iron the artwork, broken prints are not a good look, we recommend ironing your clothing inside out and not directly ironing the print.
4)HOW LONG WILL IT TAKE TO RECEIVE MY ITEM?
For delivery times to your specific country, get in touch.
Normal processing time for standard delivery orders are:
UK STANDARD (5-10 days)
INTERNATIONAL (10-28)
We dispatch within two working days, orders placed over the weekend are dispatched on Mondays.
5)can i track my order?
Yes! If you've paid for First Class or Tracked delivery- your tracking number will be emailed to you within the dispatch confirmation email.You'll find a link to track your parcel; we always use Royal Mail.
6) issue with your order?
We're sorry to hear this! Even with all the precautions put in place in the event of an issue with your order please contact us immediately, so we can do our best to resolve this. If your order within the stated time please contact us immediately!
Still not answered?